We requested further details and proof of transactions from the player, but due to a lack of response, the complaint was rejected. The player from Germany was unable to withdraw funds from Loki Casino, as the site contradicted its own Terms of Service. The issue was resolved as the player confirmed that the winnings were finally paid out after waiting for a week. Due to the lack of response from the player to inquiries and reminders, the complaint was closed, but she retained the option to reopen it in the future.
About Loki Casino
- When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.
- VIP players can negotiate higher limits through their account managers.
- The Loki payment methods accommodate different player preferences, though UK players should verify their chosen method accepts gambling transactions.
- Security measures are robust, featuring SSL encryption and a Curacao gaming license to ensure a safe gaming environment.Overall, Loki Casino offers a comprehensive and enjoyable online gambling experience with a particular appeal to cryptocurrency users, backed by speedy withdrawals and a secure platform.
- Due to the lack of response from the player to inquiries and reminders, the complaint was closed, but she retained the option to reopen it in the future.
Strengths include exceptional game variety, multiple payment options including Bitcoin, consistent payout speeds, and responsive customer support. Loki Casino presents a compelling option for UK players seeking variety beyond UKGC-restricted platforms. The platform features 45+ providers including NetEnt, Microgaming, Pragmatic Play, Evolution Gaming, Play’n GO, Yggdrasil, and Red Tiger Gaming, offering over 2,000 total games. VIP players can negotiate higher limits through their account managers.
Responsible Gambling & Player Protection
- That’s just the beginning — explore a range of bonuses and rewards designed for UK players!
- Top-notch customer support is essential for any online casino in the UK.
- Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator.
- Players comfortable with these differences will find a feature-rich platform with competitive offerings.
- The operator maintains a non-judgmental approach, treating responsible gambling requests with priority attention and confidentiality.
- Players expressing concerns about gambling habits receive immediate self-exclusion options and external support contacts.
- At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences.
Don’t miss out—whether you love spinning the reels or backing your favourite team, we’ve got you covered in the UK’s vibrant gambling scene. With regular promotions and offers, there’s always something extra to enhance your play, whether you’re spinning the reels or backing your favourite team. Enjoy a generous welcome bonus — 125% + 100 Free Spins to kick off your experience.
Top-notch customer support is essential for any online casino in the UK. In the UK, you’ll find plenty of trusted options like debit cards, e-wallets, and instant bank transfers, all tailored for both casino gaming and sports betting fans. The table below shows each payment method, the typical minimum deposit, and how quickly your funds will appear in your casino wallet. Perfect for UK players who want to place a quick bet or spin the reels wherever they are! Our site is fully optimised for UK players, so you can place bets or spin the reels wherever you are.
Whenever we review online casinos, we carefully read each casino’s Terms and Conditions and evaluate their fairness. This is a positive sign, seeing as any such rules could be exploited in order to avoid paying out the players’ winnings to them. Loki Casino has an Above average Safety Index of 7.5, making it a viable choice for certain players. Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos.
Complaints about Loki Casino and related casinos
She sought a refund of the deposits made since her initial request for account closure. The Complaints Team acknowledged her desire for account closure and agreed that the casino should have respected her decision. After the recommended time frame passed, the player confirmed that the issue was resolved. To find out which bonuses you can claim, https://www.lokicasinos.nl/ see the ‘Bonuses’ segment of this review.
Support
The registration form requires basic information including name, date of birth, address, and contact details. Creating an account at Loki Casino UK follows a streamlined process designed for quick completion. The operator maintains a non-judgmental approach, treating responsible gambling requests with priority attention and confidentiality. Support agents receive responsible gambling training, recognising warning signs and offering assistance proactively. Deposit limits range from £10 daily to £10,000 monthly, adjustable through account settings.
The FAQ section addresses UK-specific concerns including currency conversion, tax obligations, and MGA licensing implications. Response quality remains consistent, with agents providing specific account information rather than generic template responses. Battery consumption remains reasonable during extended sessions, with one hour of slot play typically consuming 15-20% on modern smartphones. The Loki mobile casino operates through HTML5 technology, eliminating download requirements whilst maintaining full functionality across iOS and Android devices.
The platform runs on SoftSwiss technology, ensuring seamless integration of games from industry giants like NetEnt, Microgaming, and Pragmatic Play. Loki Casino, established in 2016 by DAMA N.V., is a modern online casino recognized for its extensive selection of over 6000 games and a strong emphasis on cryptocurrency integration. You should always make sure that you meet all regulatory requirements before playing in any selected casino.Copyright ©2026
Monthly withdrawal limits might frustrate successful players, whilst the lack of phone support leaves some preferring voice communication without options. The VIP programme operates on an invitation basis, providing dedicated account managers, faster withdrawals, and exclusive bonus terms to high-volume players. Norse mythology meets modern gaming technology at Loki Casino, where UK players discover a platform offering over 2,000 games from 45+ providers. Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
Based on the test we have conducted, we have rated the customer support of Loki Casino as good. Hence, we look at such limitations every time we review a casino. Loki Casino holds a gambling license in Curaçao issued by Curaçao Gaming Control Board.
First withdrawals trigger automatic verification, so submitting documents proactively speeds up initial cashouts. Verification requirements follow standard KYC procedures, requesting proof of identity, address, and payment method ownership. Playing slots with a 96% RTP, you’d theoretically retain £3,840 from £4,000 wagered, resulting in a £160 expected loss against the £100 bonus value. The structure breaks down as 100% match up to £300 on first deposit, 55% up to £300 on second deposit, 100% up to £300 on third deposit, and 50% up to £300 on fourth deposit. Progressive jackpots from Microgaming’s network include Mega Moolah and Major Millions, with combined prize pools often exceeding £10 million.
Withdrawal limits, win limits, and payment method options
The game variety spans every major provider and genre, whilst cryptocurrency support appeals to privacy-conscious players. Account management tools remain accessible via a persistent menu bar, allowing deposit limit adjustments, bonus tracking, and withdrawal requests without leaving active games. Filters narrow selections by volatility, RTP range, and maximum win potential, helping players identify suitable games quickly. However, the £15,000 monthly withdrawal limit falls below unlimited cashout policies at premium UK sites, potentially frustrating high-stakes players or jackpot winners. The team handles inquiries in English, German, Russian, and several other languages, though UK players receive priority English-language support. The platform’s adaptive streaming technology adjusts video quality for live games based on connection strength, preventing interruptions whilst maintaining playable frame rates even on 3G networks.
We’ve put together a selection of the most popular payment options for UK players to use when depositing or withdrawing funds at our online casino. Online casino sites offer bonuses to attract and retain players, as an incentive to register a account with them and begin playing. This makes it an acceptable option for some players, but there are better casinos for players who value a fair and safe environment in online gambling.
No dedicated app exists, but the Loki mobile casino works perfectly through mobile browsers. Cryptocurrency withdrawals usually complete within 24 hours after verification. E-wallet withdrawals typically process within 24 hours, credit/debit cards take 3-5 business days, and bank transfers require 3-5 days.