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Available language options and customer support
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Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience. Browse all bonuses offered by Caspero Casino, including their no deposit bonus offers and first deposit welcome bonuses. When reviewing online casinos, we collect information about their customer support and language options.
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However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs. We only calculate it after a casino has at least 10 reviews, and we have only received 2 player reviews so far. At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. Unfair or predatory rules could be exploited in order to avoid paying out the players’ winnings to them.
The issue was resolved as the player successfully received his full payouts after initial delays in verification and withdrawal requests. The situation remained pending as the team awaited any potential response from the casino. Consequently, the complaint was marked as unresolved, and the player was advised to reach out to the Anjouan Gaming Authority for further assistance. The player from Kazakhstan had requested a withdrawal less than two weeks prior to submitting this complaint.
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Bottom holds all the relevant casino information and we advise in taking time to understand the T&C prior to engaging in the site’s activities. The portfolio displays just some of the more popular titles so make sure to use the “Search bar” to your advantage. Just below the imposing Promotional banner is where the colorful gaming library is placed. Everything of importance can be found inside the casino’s menu which houses several appropriately – marked tabs for easy access.
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Following the team’s assistance, the issue was resolved, and the player confirmed receipt of their winnings. The Complaints Team intervened after the player reported delays despite all documents being verified and a lack of communication from the casino’s finance department. The Complaints Team intervened after the recommended waiting period and confirmed that the player’s account had been successfully verified, allowing the withdrawal to be processed. Consequently, the complaint was marked as «unresolved,» and the player’s situation was documented in hopes that the casino might reconsider its approach in the future. Please note that some of these may only be available to players from selected countries.